Enquiries & follow-up
Explore ways to capture enquiries, organise customer details and keep the next action visible.
SYDNEY · CRM & AUTOMATION
Less admin.
More time for
the actual work.
Practical CRM and automation ideas for trade and home-service businesses. Built and tested by Hemayet Hossain, one workflow at a time.
A developing practice. Current portfolio work is simulated, with no client engagements to date.
THE WORKFLOW01 — 03
A clearer path
from enquiry
to next step.
01Capture the enquiry↘
02Organise the information↘
03Make follow-up easier↘
Illustrative workflow · not a live service
FOCUSED ON EVERYDAY WORK
Small processes.
Worth getting right.
Start with the business problem, then choose the tools. These are areas I am developing through demos and practical learning.
CRM & organisation
Map information, ownership and handovers into a clear customer workflow.
AI & practical testing
Try AI-assisted workflows against fictional scenarios, document limits and keep a human in control.
MEET THE PERSON BEHIND THE WORK
Hi, I’m Hemayet.
I’m a Sydney-based IT graduate with four Salesforce certifications and a background in customer-facing operations. I’m developing Hossain Consulting alongside my work in Coles online fulfilment.
My background & Salesforce portfolio ↗START WITH A CONVERSATION
What takes up too much of your day?
Tell me about your business and the workflow you want to improve. We can discuss the scope, fit and next steps by email.